Frequently Asked Questions

What is Afterpay? Afterpay is a service that lets you shop + enjoy neckology now, and pay later in four equal, interest-free installments when you pay on time. How do I start using Afterpay? Just add items to cart + go to checkout as usual, then select Afterpay as your payment method. If you already have an Afterpay account, log in and complete checkout in seconds. If you’re new to Afterpay, you can sign up as you checkout by following the prompts. You’ll know if you’ve been approved within seconds, and your order will ship within a few days, as it would with any other form of payment. Enjoy! You’ll pay for your order in four, interest-free equal installments when you pay on time, every two weeks. Are there extra fees if I use Afterpay? There are no fees associated with your Afterpay order as long as installments are paid on time, according to the payment schedule (provided at the time of order approval). If you are overdue on a payment, Afterpay automatically applies a grace period (usually 10 days unless otherwise noted) without you having to do anything. Late fees are incurred if payment is not made within the disclosed grace period time frame. How does the Afterpay schedule work? When using Afterpay, your first payment is made at the time of purchase. The remaining three payments are then charged automatically to your selected payment method every two weeks in installments. If you would like to make additional unscheduled payments before they are due, you may log into Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly. You can log into your Afterpay account any time to view your payment schedule or make a payment before the next due date. What if I can’t make an Afterpay payment? If you can’t make a payment, you’ll be charged a late fee. For more details, please see Afterpay’s terms and conditions: Afterpay Purchase Payment Agreement (link: https://www.afterpay.com/purchase-payment-agreement) When do my items ship if I use Afterpay? Your items ship just as they would with any order, after your first Afterpay payment. You’ll receive an shipping confirmation email with tracking details once it ships. You can choose standard shipping or other shipping methods for an additional fee. Check out our Shipping FAQs for more on our shipping methods. Does your 30-day Warranty still apply if I use Afterpay? Absolutely! Contact our care team at support@neckology.co to start a return. Afterpay will be notified of any refunds and adjust payments accordingly. Where can I find out more about Afterpay? If you have a question or concern about your Afterpay order or payment, please contact Afterpay support at info@afterpay.com. You can also find out more about Afterpay and visit their help page here https://www.afterpay.com/go-after-it